Welcome to the Ezylet.com faq section. This area is intended to provide you with efficient and effective solutions for a variety of frequently asked questions. These resources were created by the Ezylet staff to provide you with instructions on some of the more involved aspects of using the Ezylet property platform.

 

Searching

Property

I can’t find any properties in the location I’ve searched. What can I do?

I’m looking for a property which accepts Housing Benefits or DSS payments?

Request a Visit

Send To A Friend

Bookmark This Property

Bedrooms or Bathrooms are “Not Specified”

Fees may apply. What does this mean?

 

Advertising a property

How to purchase an advertising package

I’ve purchased an advertising plan but cannot access My Properties in My Account

Can I upgrade my plan if I choose to later?

I’ve upgraded my advertising plan but cannot see the changes?

I’d like to change to a cheaper advertising package is this possible?

I’ve got more than one property that I wish to advertise?

I’ve purchased a package that has free renewal, how do I do this?

I’m an Estate Agent can I advertise on Ezylet?

 

Creating a property advert

Property Advertising Packages

How to create a property advert

What images should I use on my property advert?

What attachments should I use on my property advert?

What is a Hot Property?

What is a Featured Property?

How to I edit or change my advert?

I have rented or sold my property. How do I remove the advert from Ezylet?

I advertised with Ezylet last year how do I republish my advert?

I cannot see the My Properties section in My Account?

I have an automated BLM Feed, how do I connect this to my account?

 

My Account

Forgotten password

Forgotten username

Account activation

What is My Dashboard?

My package has expired. How do I renew it?

I’ve renewed my subscription but I still cannot access My Properties.

I’d like to upgrade my account, how do I do this?

How to I change the details on showing on my account?

Why do you want to know what languages I speak?

Why should I upload a profile logo?

How can I reprint an invoice from one of my property advertising purchases?

I have “Not Activated” items showing under “My Order” what are these?

What is “My Properties”

I cannot see the My Properties section in My Account?

I cannot locate one of my property adverts in my account?

My subscription has ended how do I manage my adverts?

What are social settings

What is the Bookmarks section within “My Account”?

How to I remove a bookmark from My Account?

I bookmarked some properties but they are now not showing in my account?

What are “My Documents”?

Why is there no documents showing in “My Documents”?

Should I know anything before using these documents?

 

Email Problems

Not receiving emails

Changing email address

 

Tenant Referencing

I would like to conduct a reference what information do I need?

How much does it cost

Can I reference multiple tenants at once?

Can I add more than one Guarantor?

Can I reference an overseas tenant?

How can I pay for the reference?

I have paid for a reference what next?

I’ve realised there’s incorrect information submitted. How do I change this?

How long does a reference take?

It’s past 3 working days, I have not received my completed reference report, what do I do next?

I have not received my confirmation email, what do I do next?

I have received the reference report via email, it is marked as “Refer”, what do I do next?

I have received the reference report via email, a Tenant has failed, what do I do next?

What is a credit score?

What affects your credit score?

What are the Terms & Conditions that apply to Tenant Referencing?

I can’t find the answer to my question, what can I do?

 

Rent Guarantor

Do I always need a guarantor for renting?

Does the guarantee cover the total monthly rental amount in a shared property?

How long does the guarantor service last?

Guarantor definition

How it works?

How do I qualify for the guarantor service?

Do you cover tenants who are in receipt of housing benefit?

Is this suitable for commercial premises?

How much does the Rent Guarantor service cost?

Do you conduct credit check?

Can I rent a house/room without a guarantor?

What does Rent guarantor service cover?

I missed my rent payment, what happens?

I applied for a flat and need a guarantor. What happen if I don't get the accommodation i’ve applied for?

Who can be my co-signer?

Which documents should the co-signer provide?

I would like to let my property, how long does it take to guarantee a tenant?

I am a landlord/letting agent, how much does your service cost?

What are the benefits to a Landlord of accepting a Rent Guarantor service?

What happens if a Housing Hand guaranteed tenant is late paying rent?

I have a tenant who has not paid the rent. What happens now?

I cant find my answer here what can I do?

 

Property Management

What is included in the Rent Collection Package?

What is included in a Concierge Package?

Is a full inventory included in any of the packages?

What happens if a Tenant gets locked out or has a breakdown, am I covered?

Have you a sample pricelist for the items not covered in either of your packages?

What areas do you cover with your property management services?

What is the Terms and Conditions

 


Searching

Property

To search for a property visit www.ezylet.com

  • Select Rent/Sale
  • Input the desiered town or partial postcode
  • Choose a property type
  • Select the number of bedrooms
  • Click Search

The list of avaliable properties in the areas searched should now be displayed

I can’t find any properties in the location I’ve searched. What can I do?

If you have searched using specific filters such as number of bedrooms or price, try widening your search. Alternatively, if you have used a full post code please remove the last part to widen your search (Example: Search SW1 and not SW1 2AB)

We are getting new properties from all over the UK added daily so check back frequently for updates.

I’m looking for a property which accepts Housing Benefits or DSS payments?

Each Landlord or Agent will have their own policy about accepting DSS Tenants. You would need to contact the Landlord or Agent of any properties you are interested in directly to check what their policy is regarding housing benefit.

You can find their details listed & contact them using the contact form on the bottom of the property advert.

Request a Visit

This feature allows you to contact the Landlord or Agent of the property directly to schedule a visit to view the property.

Simply fill in your details & preferred contact time and we’ll notify the Landlord/Agent that you wish to view the property.

Send To A Friend

This feature allows you to share a property on Ezylet with your friends.

Simply fill in both you & your friends details and your friend will be sent a link by email of the property you are interested in.

Bookmark This Property

Use this feature to save any properties which you have found by searching on Ezylet for easy access later.

You can view all the properties you have bookmarked through the “My Bookmarks” tab from within your account.

Please note properties which have been bookmarked but subsequently removed from Ezylet once they have been rented or sold will not be available to view.

Bedrooms or Bathrooms are “Not Specified”

Not specified is displayed when the Landlord or Agent has not completed this field when creating the Property listing.

Should you require this information you can contact them via the contact form at the bottom of the property.

Fees may apply. What does this mean?

The asking rent may not include letting fees. Depending on your circumstances and the property you select additional upfront fees may apply.

These fees may include but are not limited to;

  • General administration fees
  • Reference fees (including credit checks, bank, guarantor, previous landlord, etc)
  • Application fees
  • Fees for drawing up tenancy agreements
  • Inventory fees, including check-in and check-out fees
  • Guarantor arrangement/application fees
  • Additional occupant fees
  • Pets disclaimer fees/additional pet deposit

Fees may be charged on a per property or per tenancy basis. Please contact the Landlord or Letting Agent directly for more information.

 

Advertising a property

How to purchase an advertising package

You can view all our current advertising packages here. Once you have selected the correct package for your needs simply click “Select” and you will be brought through the steps to Log In or Register and purchase the package.

If you were already logged into your account please log out and log back in after purchasing for any changes to take effect.

I’ve purchased an advertising plan but cannot access My Properties in My Account

If you have recently purchased/changed or renewed your subscription please ensure you have logged out and back into your account for the changes to take effect.

I’d like to change to a cheaper advertising package is this possible?

Once you’ve purchased your advertising package it is not possible to downgrade to a lower plan within the current advertising period.

Once your current package has expired you can certainly choose to purchase a cheaper package if you wish to continue advertising with Ezylet.

I’ve got more than one property that I wish to advertise?

Great, we’ve got some specialist advertising packages for property business owners. Take a look at our Enterprise section here.

I’ve purchased a package that has free renewal, how do I do this?

To claim the free renewal simply log into your account before your plan expires and follow the steps to renew your package here.

I’m an Estate Agent can I advertise on Ezylet?

Sure, we’ve got a selection of packages if you want to advertise more than one property at a time. Take a look at your options here.

If you have multiple branches please contact us for a custom quote.

 

Creating a property advert

Property Advertising Packages

To view our current list of property advertising packages please click here

How to create a property advert

To create a property advert please log into your account and choose “My Properties” from the main menu. Here you can select “Add Property” and follow the steps to create your advert.

If you do not have “My Properties” available in your account you have not yet purchased a property advertising package

What images should I use on my property advert?

Ideally you should upload the highest quality images possible. Low quality images may result in a poor advert outcome.

The maximum permitted file size is 2MB per image, some images may be compressed and resized to display correctly on all devices.

What attachments should I use on my property advert?

The more information you can provide will improve your property advert. The most useful attachments are EPC certificates & Floor Plans. However, if you have a brochure of the property you may want to include this also.

The maximum permitted file size is 2MB per attachment, some attachments may be compressed and resized to display correctly on all devices.
We only accept the following file types: pdf, jpeg, tiff, png

What is a Hot Property?

Hot properties are created by adding a “Hot” tag to the property advert. These tags are only available on certain packages. Hot properties will be displayed in rotation on the Ezylet homepage also on other key areas throughout the website. Hot properties also may be featured on Ezylet social media channels.

You can add this tag to your property while you are creating the advert by selecting “Hot” in the “Tags” section of the property advert manager.

What is a Featured Property?

Featured properties are created by adding a “Featured” tag to the property advert. These tags are only available on certain packages. Featured properties will be displayed at the top of the search results.

You can add this tag to your property while you are creating the advert by selecting “Featured” in the “Tags” section of the property advert manager.

How to I edit or change my advert?

You can change your property advert at any time by simply logging into your account and selecting “My Properties” from the main menu.
Here you can view all your property adverts you have created.

Simply locate the advert you wish to edit and click “Edit” button to reopen the property advert wizard. Once you’ve made your changes click “Finish” and your advert will be instantly updated on Ezylet.

There is no limit to the number of changes or edits you can make on your advert.

I have rented or sold my property. How do I remove the advert from Ezylet?

That’s great to hear you’ve successfully rented/sold your property.

You can remove your property advert at any time by simply logging into your account and selecting “My Properties” from the main menu.
Here you can view all your property adverts you have created.

Simply locate the advert you wish to remove and click “Published” this will change to “Unpublished” your advert will be instantly removed on Ezylet.

We recommend that you do not delete your advert as if you wish to readvertise once the current tenancy has ended you can simply edit & republish the advert you have already created.

I advertised with Ezylet last year how do I republish my advert?

That’s great to hear you want to advertise your property again with Ezylet.

You can republish your property advert at any time by simply logging into your account and selecting “My Properties” from the main menu.
Here you can view all your property adverts you have created.

Should you wish to readvertise your property click the “Unpublished” button and this will change back to “Published” and your advert will reappear on Ezylet.
Please note you must have an active property advertising package on your account to republish or edit existing adverts.

I have an automated BLM Feed, how do I connect this to my account?

Ezylet accepts BLM feeds from several major feed handlers. Should you wish to connect your feed please get in touch using the contact us form and we’ll assist you get your feed connected.

Please note Ezylet does not charge any connection fees for this service. However, should your feed handler charge, Ezylet will not be responsible for paying any connection or ongoing feeding charges.

 

My Account

Forgotten password

If you have forgotten your password you can reset your password by visiting the forgotten password page and inputting the email address linked to your account in the box provided. You will then recieve an email with details on how to reset your password

Forgotten username

If you have forgotten your username you can recieve a confirmation by visiting the username reminder page and inputting the email address linked to your account in the box provided. You will then recieve an email with your username details

Account activation

Before logging into your Ezylet account for the first time you must activate your account. To activate your account please click the link provided in the activation email. If you have not recieved your activation link please check your junk/spam folder.

What is My Dashboard?

This area is a quick view of your account. It allows you to view any active or expired subscriptions on your account.

My package has expired. How do I renew it?

Simply log in and go to “My Dashboard”. Here you will see a “Renew” button on your expired subscription. Click this and follow the steps to complete the renewal.

Once you have renewed your subscription, simply log out and back in for the changes to take effect.

I’d like to upgrade my account, how do I do this?

Log into your account, select “My Dashboard” from the main menu and here you will be able to view any active subscriptions on your account which are available to Upgrade.

Click “Upgrade” and all the upgrade options applicable to your current subscription will be shown. Simply select the most suitable & follow the steps to upgrade your account.

Once you have upgraded your subscription, simply log out and back in for the changes to take effect.

How to I change the details on showing on my account?

To change any of your account details simply log into your account and select “My Profile” from the main menu. Here you can update your account details.

It is not currently possible to change your email address or the name on your account via the “My Profile” section. Should you wish to change these details please get in touch with us and we’ll happily assist.

Should you wish to change your email address please ensure you include a contact telephone number when you are contacting us.

Why do you want to know what languages I speak?

We know that some landlords specialise in letting to communities whose first language might not be English. For this reason, we thought it might be helpful to allow you to display the languages you speak so that Tenants and Buyers alike can communicate easier. These will be displayed beside your contact details on your property advert. This field is not mandatory and can be used at your discretion.

Your profile logo will be shown on all adverts which you create and publish. Adding your business logo is free and allows you to advertise your business alongside your property advert.

How can I reprint an invoice from one of my property advertising purchases?

To reprint an invoice simply log into your account and select “My Order” from the main menu. Here you will see any advertising packages you have purchased.

Click the one you wish you print and a “View Invoice” option will be displayed in the Order details.

I have “Not Activated” items showing under “My Order” what are these?

If you begin the process of purchasing an advertising plan and for whatever reason not complete the process (failed payment, abandonment etc). These will be saved for later in this area of your account.

If you wish to complete one of these purchases simply select the plan and click the “Pay Now” button which is displayed.

What is “My Properties”

Here you can view, create and manage any property adverts associated with my account

I cannot see the My Properties section in My Account?

This area is only visible once you have an active property advertising package on your account. You will not be able to manage any of your property adverts unless you have an active property advertising subscription.

I cannot locate one of my property adverts in my account?

Please contact us and we can certainly assist. Where possible please include a link to the advert should it be visible in the search results.

My subscription has ended how do I manage my adverts?

Once your subscription has ended any active adverts are unpublished from the website. Should you wish to renew your subscription click here.

What are social settings

You can find this within the main menu of My Account. Here you can connect your Facebook, Windows Live, Twitter or Google accounts to your Ezylet account.

Once you have connected your accounts if you are already signed into Twitter or Facebook in your browser you will automatically be signed into Ezylet when you visit the Ezylet website.

Connecting your accounts does not post anything into your timeline.

What is the Bookmarks section within “My Account”?

Here you can view any properties which you have bookmarked while conducting a property search.

To learn more about how to bookmark a property click here

How to I remove a bookmark from My Account?

View the property which is currently bookmarked. Simply click the button “Remove from Bookmarks” which is located above the property images. This will remove the bookmark.

I bookmarked some properties but they are now not showing in my account?

Bookmarked properties will only show while the advert is live on Ezylet. If the Landlord has removed the advert as the property is rented or sold this bookmark will no longer show in your account.

However, if the Landlord re-advertises the property at a later date your bookmark will reappear once the advert is live.

What are “My Documents”?

Here you will be able to view any documents which are included in your plan/account type.

Click here to see what is included in each package

Why is there no documents showing in “My Documents”?

Not all packages include access to documents. Click here to see what is included in each package

To upgrade your account to access these documents click here

Should I know anything before using these documents?

These document templates are provided by Ezylet.com for information purposes only. Your use of any document is at your own risk, and you should not use any documents without first seeking professional advice.

 

Email Problems

Not receiving emails

If you do not recieve an email from Ezylet please check your Junk or Spam folder. If you find Ezylet emails being moved into your Junk or Spam folder please add @ezylet.com to your safe senders list.

Changing Email address

Should you wish to change the email address on your account please get in touch using the Contact Us form and we’ll be happy to assist, please ensure you include a contact telephone number when you are contacting us.

 

Tenant Referencing

I would like to conduct a reference what information do I need?

You’ll need to know the address of the rental property, terms of the tenancy agreement (rental amount, frequency, duration) and basic information about the Tenant(s) (Full Name, Telephone & Email). Should you wish to add a Guarantor you will also need to know their Full Name, Telephone & Email.

How much does it cost

Instant: £19.95 per Tenant/Guarantor

Comprehensive: £39.95 per Tenant/Guarantor

Can I reference multiple tenants at once?

Yes, once they are all tenants in the same property you can add multiple tenants to the one reference. Simply input the number required when requested in the Tenancy Terms tab.

Can I add more than one Guarantor?

At the moment it is not possible to add more than one Guarantor on the one reference. Should you wish to add multiple Guarantors you will need to conduct separate references per Tenant.

Can I reference an overseas tenant?

Our referencing service is not suitable for overseas tenants as credit checks are unable to be conducted on overseas persons.

However, should you wish to accept a tenant you could consider using a Rent Guarantor for peace of mind.

How can I pay for the reference?

Currently we accept payment via PayPal. If you do not have an account with Paypal you can open one here

I have paid for a reference what next?

Once we’ve received your reference request we’ll get in touch with the Tenant(s) and provide them with log in details so they can input some personal information. Once they have provided this the reference system will check the information a produce the report which will be emailed to you.

I’ve realised there’s incorrect information submitted. How do I change this?

References are conducted & returned based on the information supplied. In the event of minor corrections being required to the data supplied please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it.

Ezylet.com reserves the right to charge a £30 administration fee.

How long does a reference take?

Please allow the following timescales for completed references to be returned

Instant: 1-2 working days

Comprehensive: 3 working days

These timescales are based on all parties completing the request for information in a timely manner.

It’s past 3 working days, I have not received my completed reference report, what do I do next?

Some references can take longer than normal if we have not received a response to the request for information from the Tenant.

Check with your Tenant to ensure they have completed this request fully.

Also check your spam/junk mail folders & add Ezylet.com to your safe senders list to ensure you receive our emails in the future.

If you or your Tenant are having difficulties, please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. quoting the reference number and we can assist you. Please include a telephone number should we be unable to contact you via email.

I have not received my confirmation email, what do I do next?

Please check your spam/junk mail folders. Also add Ezylet.com to your safe senders list to ensure you receive our emails in the future.

If you still have been unable to locate your confirmation email please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. and we can re send this for you. Please include a telephone number should we be unable to contact you via email.

I have received the reference report via email, it is marked as “Refer”, what do I do next?

Reference Reports which are marked as “Refer” means the Tenant is borderline on one or more of the criteria, for example they have passed Employers Reference but they have a probation period as part of their contract. The reason will be highlighted in the “Assessors Comments”

A Tenant Reference is a tool a property owner can use to assess the ability of the Tenant to honour the rental agreement. It is solely at the discretion of the property owner if they decide to accept the Tenant based on the results of a reference.

Should a reference report return as on “Refer” but you still wish to accept them we recommend that you have a Guarantor added to the rental agreement.

I have received the reference report via email, a Tenant has failed, what do I do next?

A Tenant Reference is a tool a property owner can use to assess the ability of the Tenant to honour the rental agreement. It is solely at the discretion of the property owner if they decide to accept the Tenant based on the results of a reference.

Should a Tenant fail a reference check but you still wish to accept them we recommend that you have a Guarantor added to the rental agreement.

What is a credit score?

A credit score is a tool used to help determine whether you qualify for a particular credit card, loan, or service.

Using the information in your credit report and any additional information you supplied as part of your application form, our suppliers use a mathematical model to work out your credit score. The higher your score, the lower your risk profile to Landlords and the more likely they are to let to you.

The scoring system is between 0 – 500, with 0 being the lowest and 500 the top result. Anything above 175 is deemed acceptable and will be shown as a “Pass” on your reference report.

What affects your credit score?

Some of the factors that can power up your Credit Score:

  • The lower your overall balances (not including mortgage), the better – so try to stay within credit limits and keep balances low.
  • Too many new applications for credit can make lenders think you need to live off credit – each application is recorded on your credit report for 12 months, so the fewer you’ve made in the last 6 months, the better.
  • Missed or late payments can have a big impact, but paying on time can really help your score – so try to make sure all bills are paid on time.
  • Register to vote at your current address – lenders use the electoral roll to help confirm who you are and where you live.
  • Review your credit report regularly – make sure it’s up to date and in good shape for when you’re ready to apply for credit.

What are the Terms & Conditions that apply to Tenant Referencing?

  1. All sales are final, Ezylet.com will not be held responsible in the event of any party failing to supply information to complete the reference. Before conducting a reference, check with your Tenant that they will agree and provide information when requested as non-participation by the tenant will result in an incomplete reference with no refund.
  2. Our referencing service is not suitable for overseas tenants as credit checks are unable to be conducted on overseas persons. References that are purchased on overseas tenants will be conducted and reports produced based on the information that can be checked. Areas such as credit check and credit score which are unable to be checked will be noted on the completed report.
  3. References are conducted & returned based on the information supplied. Ezylet.com cannot be held liable if accidental, false, fraudulent or incorrect information is provided any party. (eg spelling mistakes or name errors)
  4. In the event of minor corrections being required to the data supplied. Ezylet.com reserves the right to charge a £30 administration fee.
  5. Referencing services are powered by Vericheck, Ezylet.com cannot be held liable for the content of the reference.
  6. The reference may in whole or in part be compiled from or contain advice or opinions based on third party data, the accuracy or completeness of which we are unable to verify. You agree that you will not make any of your decisions based solely on the reference and that you will make your own evaluation and decision on the suitability of each prospective tenant.
  7. You hereby acknowledge and agree that our Reference Conclusion Reports rely on the accuracy, completeness and truthfulness of the information provided to Us by You and by any Tenant or Guarantor who completes an Application and that our Reference Conclusion Reports are not intended to confirm the accuracy of any information provided by any Tenant or Guarantor to You or to Us in connection with any Application
  8. A Referencing Conclusion Report shall be valid for 30 days from the completion.
  9. Any times or dates quoted for the delivery of services are approximate only and we shall not be liable for any delay or failure by our officers, employees or agents in delivering by whatever means the reference howsoever caused.
  10. A reference request not completed within 30 days is subject to cancellation and is fully chargeable.
  11. A reference request which is cancelled by any party and is fully chargeable and non refundable.
  12. Information collected maybe used for administrative purposes, internal marketing or for other purposes which may contribute to the development or enhancement of our web-site. This data will not be sold, rented or dispersed to any other party unless the website user has agreed to its distribution.
  13. General Terms & Conditions also apply

I can’t find the answer to my question, what can I do?

I’m sorry you couldn’t find the answer, drop us an email on This email address is being protected from spambots. You need JavaScript enabled to view it. with your question. Please include a telephone number and any reference numbers if your query is relating to a reference in progress or completed.

 

Rent Guarantor

Do I always need a guarantor for renting?

More and more accommodation providers, landlords and letting agencies require their tenants to have a guarantor.

In case you can't provide one, Ezylet’s partner Housing Hand can stand as your guarantor to secure your tenancy agreement and allow you to move in in the easiest way.

Does the guarantee cover the total monthly rental amount in a shared property?

No, the guarantee only covers your portion of the rent. When you are applying you will need to fill in the amount of rent you're responsible for on a monthly basis. Other tenants in the house will need to apply separately.

How long does the guarantor service last?

Housing Hand stands as your guarantor for the whole length of your tenancy agreement, from 6 months and up.

Guarantor definition

Provision of a guarantor for rent is common practice in the UK and grants your future landlord the security that your rent will be paid on time and in full. A guarantor for rent will also be expected to cover other costs incurred as detailed in your Tenancy Agreement, including damages costing more than the deposit or liabilities such as Joint and Several.

How it works?

One of the biggest problems tenants face when renting a property is not having a UK guarantor. This is a huge worry if you are not able to pay 6-12 months in advance to secure your property. Even if you do pay in advance, you may still need a UK guarantor. Whether you're a student or a working professional from the UK or abroad, Housing Hand can be your UK guarantor so that you can pay your rent monthly.

Starting at just £295, their application process is simple.

Apply - Just fill in the online application form

Decision – They’ll give you a decision in minutes on whether you will be accepted and have a member of the team on hand to guide you through the next stages.

Certificate - If your application is successful, you will receive a Guarantor Certificate prior to choosing your specific property, which may assist you in your securing your tenancy.

Search - If you have not yet found a property you can use our property search to find and secure your perfect home

Guarantee – Housing Hand will act as your UK guarantor, so you can pay your rent monthly.

How do I qualify for the rent guarantor service?

Whether you are from the UK or from abroad, you can qualify for Housing Hand guarantor service on some conditions. The easiest way to see if you are eligible is to use their quick and free application form. Once you are accepted you will likely be asked to provide the following documents.

If you are a student, you will be asked to provide:

  • proof of study in the UK
  • a photo ID
  • cosigner's details and documents

If you are a professional, you should provide:

If still you are unsure of whether you are eligible it is worth filling in the quick and free application form as this will give you an answer instantly and a quote within minutes.

Do you cover tenants who are in receipt of housing benefit?

Yes, it is possible to apply if you are on housing benefit. When making the application, you will need to select 'working professional'.

The criteria for a working professional application is that you will need to provide proof of a monthly income that equals or is larger than 1.5x the monthly rent. (For example, if the monthly rent was £500, you will need to provide proof of an income of £750 a month).

Applicants who are on housing benefit will be accepted if they are able to provide proof of earning 1.5x the monthly rent excluding the housing benefits contribution.

Is this suitable for commercial premises?

No, unfortunately this product is for residential properties only.

How much does the Rent Guarantor service cost?

The best way to find out exactly how much using Housing Hand as your UK Rent Guarantor is to fill in the free, quick and easy online form that will give you a quote in minutes based on your details. For information on how the pricing works, see below.

For a student: Housing Hand charges a one off fee at the beginning of your tenancy. The fee is calculated on your course and location details. You can get an instant no obligation quote by making an application online. The cost of the service will be between 60-95 % of your share of the monthly rent, subject to a minimum of £295.          

For a working professional: Housing Hand charges a one off fee at the beginning of your tenancy that is the equivalent to half your share of a month’s rent (subject to a minimum of £295.00) for a six month period or one months rent for a 12 months period.

*Remember, you can pay one time upfront or split your payments over 8 months. This option will be offered when you have generated a quote via the free, quick and easy online form.

Do you conduct credit check?

No, Housing Hand do not run credit checks but conduct a reference check on certain criteria.

Can I rent a house/room without a guarantor?

Less and less landlords or accommodation providers are willing to rent property without asking for a guarantor. When you are an international student or working professional, you may be asked to provide a UK rent guarantor to rent a property in the UK.

Whether you are from the UK or from abroad, Housing Hand stand as your guarantor and facilitate your rent process. If your landlord or accommodation provider doesn't know Housing Hand guarantor service yet, feel free to download the free Rent Guarantor Guide located within your account.

What does Rent guarantor service cover?

As your guarantor for rent, Housing Hand will be expected to cover rent default but also other costs incurred as detailed in your Tenancy Agreement, including damages costing more than the deposit or liabilities such as Joint and Several.

I missed my rent payment, what happens?

The accommodation provider will invoice Housing Hand and we will arrange payment. They will work with you or if required, your co-signer, to arrange repayment to Housing Hand.

I applied for a flat and need a guarantor. What happen if I don't get the accommodation i’ve applied for?

If you already applied for the rent guarantor service and in the unlikely event that they are not able to act as your rental guarantor, they provide a Money Back Guarantee.

Alternatively, they can hold your payment while you find another property using our free property search. When you end up finding a home and they would be able to become your rent guarantor.

Who can be my co-signer?

A co-signer is someone who will also sign the contract you have with Housing Hand. They may be someone who does not wish to, or does not meet the requirements to be your UK rent guarantor directly.

Your co-signer is a second point of contact and is also jointly liable to repay Housing Hand for any monies paid out on your behalf if you default during your tenancy. They must have an income, however their credit history is not relevant. If you are from overseas, your co-signer does not need to be based in the UK so can be a parent or friend in your home country.

Please also note that the co-signer can not be someone who lives in the same property.

Which documents should the co-signer provide?

To help you complete your application, your co-signer would have to provide some documents.

For a UK co-signer: Photographic ID (Passport, driver’s licence or national identification card), proof of residential address (utility bill or bank statement showing name and address and dated within the last 3 months), proof of income (wage slip, pension slip or letter from employer of income details) and a proof of National Insurance number.

For an international co-signer: Photographic ID (Passport, driver’s licence or national identification card), proof of residential address (utility bill or bank statement showing name and address and dated within the last 3 months).

I would like to let my property, how long does it take to guarantee a tenant?

Housing Hand can process your tenant's application within one day as all parts of the process are completed online and they have a policy to provide an immediate response if you also provide the tenant with all the required paperwork/documents.

Please note that they are unable to process your tenant's application unless he/she has completed the full online application, made payment and signed the Guarantee Agreement with our partner. Full instructions are provided when he/she applies online.

I am a landlord/letting agent, how much does your service cost?

As a landlord/letting agent/accommodation provider, you will not be charged for our service.

Since the risk is brought by the tenant, he/she is the one charged to provide a guarantor.

What are the benefits to a Landlord of accepting a Rent Guarantor service?

When you let a property, you may consider avoiding risks, and therefore ask your tenant for guarantees. Unfortunately, some tenants from the UK or from abroad are not able to provide a guarantor to secure the tenancy agreement.

As an accommodation provider/letting agent/landlord, here are the benefits of using a Rent Guarantor service:

  • You address a qualified UK-based Guarantor free of charge
  • Default financial risk is covered
  • You will reduce default administration cost
  • You avoid arrears building up

What happens if a Housing Hand guaranteed tenant is late paying rent?

Housing Hand will start the rent repayment process on receipt of the relevant invoice. We will pay this within 28 days of receipt of the invoice.

I have a tenant who has not paid the rent. What happens now?

Sometimes, your tenant can miss paying rent.

Whether you are a private landlord, a letting agent or a private hall, you just have to invoice Housing Hand and they will directly arrange payment for you. In the meantime, they will work with your tenant or if required, their co-signer, to arrange repayment to Housing Hand.

Simple and hassle-free for you as an accommodation provider.

I cant find my answer here what can I do?

You can contact Ezylet via email or phone and we’ll assist you.

 

Property Management

What is included in the Rent Collection Package?

Our Landlords regularly tell us that Rent Collection can be stressful and time consuming. Dealing with tenant payments and rental instalments as a private landlord may not be the best time use of your time.

Rent collection services which have been developed for Ezylet.com customers, removes the stress, hassle and time aspect of collecting rents from your tenants.

Your rent will be collected on time, in full, each month from your tenants. Your rents will arrive in your bank account each month with a statement for your records.

Our Rent collection service is available for all private landlords in the U.K with new or existing tenants and the service can be set up easily and without hassle.

What is included in a Concierge Package?

Our private landlords, whether in the U.K or abroad, get exclusive access to the following services;

  • Rent collection
  • On Move In
    • Collect keys from the Landlord & handover the keys to the Tenant
    • Demonstrate to the Tenant how the property alarm codes work, and how the bin access codes work. Provide local information to the Tenant
    • Take meter readings & explain to the Tenant how to use the appliances and heating
    • Document the Check-In and obtain the Tenants signatures
  • Inspect the property once during a 6 month contract or twice in a 12 month contract, to confirm whether the property is damaged, whether there are any signs of pets within the property (if not permitted) and whether there would appear to be an additional tenants living within the property
  • On departure
    • Collect keys from the Tenant & handover the keys to the Landlord
    • Undertake a visual inspection to confirm that there is no major damage within the property and no items of rubbish have been left by the Tenants
    • Document the departure and obtain the Tenants signatures

Please note this package does not include full inventory but can be added by the Landlord for an additional fee which would be charged directly by the supplier.

Is a full inventory included in any of the packages?

Our packages do not include a full inventory but one can be added by the Landlord for an additional fee which is charged directly by the supplier. Prices start from £80 unfurnished or £95 furnished and would vary depending on property size and location

What happens if a Tenant gets locked out or has a breakdown, am I covered?

Should a tenant be locked out your dedicated supplier can arrange for a change of locks or a locksmith to attend for an additional charge. Prices can be quoted on request as varies depending on location/time of day/ lock & door type etc.

Have you a sample pricelist for the items not covered in either of your packages?

Quotes will be provided for all services upon request and written confirmation (email) will be required by the supplier before contractors are appointed.

The table below is an illustration of prices, however these prices may vary depending on location and urgency.

All prices are plus VAT

Landlord Annual Gas Safety Check and Certificate (legal abligation) £90
 Landlord Annual Gas Safety Check, Boiler Check and Certificate (highly recommended) £140
 Legionnaires Risk Assessment* (legal responsibility) £110
 Smoke Alarm & Carbon Monoxide Installation (legal obligation) £110 per alarm
 Energy Performance Certificate(legal obligation) £100
Professional Inventory (price varies according to number of bedrooms and furnished/unfurnished) From £80 unfurnished
From £95 furnished
 Portable Appliance Test (PAT) (highly recommended) £105
 Professionally property clean (subject to quote) Price on application
Property Inspection (routine visit) £50 per visit
Key Box (Supplied and fitted) £70
Deposit protection £35
Lock change (price on application as varies on doors/locks etc) Price on application

What areas do you cover with your property management services?

Currently we are only able to provide management services for England and Wales. In the event of a Landlord purchasing a product which cannot be serviced due to the location a full refund will be made by Ezylet to the payment method used at time of purchase.

What is the Terms and Conditions

Terms & Conditions

  1. All sales are final, Ezylet.com will not be held responsible in the event of any party failing to supply information to complete the enquiry in a timely manner.
  2. In the event of minor corrections being required to the data supplied. Ezylet.com reserves the right to charge a £30 administration fee.
  3. Management services are provided by our partners LetLord and ARPM, Ezylet.com cannot be held liable for the services provided these partners.
  4. Once purchased all communication regarding the service should be made directly with the provider and not with Ezylet.com
  5. The landlord confirms that he / she is the sole or joint owner of the property and that he/she has the right to rent out the Property under the terms of the mortgage or head lease. Where necessary, the landlord confirms that permission to let has been granted by the mortgagee.
  6. The Landlord also agrees that the Agent may take and hold deposits on behalf of the Landlord to be held under the terms of Tenancy Deposit Protection. It is declared that the Agent may earn and retain commissions on insurance policies issued.
  7. The landlord agrees to indemnify the Agent against any costs, expenses or liabilities incurred or imposed on the Agent provided that they were incurred on behalf of the Landlord in pursuit of the Agents normal duties. To assist the Agent in carrying out his duties effectively, the Landlord agrees to respond promptly with instructions where necessary to any correspondence or requests from the Agent.
  8. Rent Collection
    1. The upper limit for rent collected per calendar month included in any of the packages is £10,000 per calendar month.
  9. Concierge Services
    1. The Agent will take meter readings whenever possible at each change of occupation in the Property and inform the service companies (Electricity, gas and water) of these readings and change of occupation. In many cases the service companies (e.g. B.T) require that the new occupiers formally request and authorise the service and it is not possible for the Agent to do this on the Tenants behalf. Should the Landlord have a satellite, cable or digital TV subscription at the address this should be cancelled as tenants will only be responsible if the account is in their name. Regarding mail, Landlords should take every care to inform all parties (e.g. Banks, clubs, societies etc...) of their new address; it is not always possible to rely on tenants to forward mail.
    2. The Agent may prepare an inventory for the Property should the Landlord request this, it is not included in any package available on Ezylet.com and a charge will be made for this dependant on the size of the Property directly by the service provider. The standard inventory will include all removable items in the Property (except those of negligible value) plus carpets, curtains, mirrors, sanitary ware and other articles that, in the opinion of the Agent, need regular checking. Landlords should not leave any articles of exceptional value in the Property without prior arrangement with the Agent. The standard inventory service includes a schedule of condition (condition, colour & decoration of ceilings, walls, doors and fittings etc...)
    3. Under the Concierge Service, the Agent will normally carry out inspection(s), 1 in a 6 month contract or 2 in a 12 month contract (eg +4 months, +4 months). It is not the intention to check every item of the inventory at this stage: the visit is concerned with verifying the good order the tenancy (i.e. house being used in a tenant-like manner) and the general condition of the Property. This would normally include inspecting the main items (carpets, walls cooker, main living areas and gardens.) Where these felt to be unsatisfactory, a more detailed inspection would generally be made. Following the departure of Tenants, a final inspection of the Property may be carried out by the Agent and a check out report is compiled. Testing of all the electrical appliances, heating systems and plumbing may not be feasible during this inspection: a qualified contractor should be appointed for this purpose should it be required by the Landlord. Any deposit dispute award under Tenancy Deposit Protection legislation may be reliant on the accuracy and detail of the initial inventory and the Landlord is advised that this is an important document. No charges are made to the Landlord for Management visits if managed under this agreement.
  10. The letting of property is now closely regulated with respect to consumer safety. The law makes particular demands regarding the safety/servicing and inspection of the gas and electric appliances and installations within a property, and with respect to the safety of any furniture and soft furnishings that are provided. The following regulations, amongst others apply:
    1. Furniture and Furnishings (Fire) (Safety) Regulations 1988
    2. Gas Safety (Installation and Use) Regulations 1994
    3. Electrical Equipment (Safety) regulations 1994
  1. The Landlord confirms that he/she is aware of these obligations and that the Agent has provided sufficient information (via explanatory leaflets available on request) to assist with compliance. It is agreed that the Landlord shall ensure that the property is made available for letting in a safe condition and in compliance with above regulations. By law it is necessary to carry out an annual inspection and service for the central heating and any gas equipment is checked at the beginning of the tenancy and every year thereafter. The landlord agrees to indemnify the Agent against any expenses or penalties that may be suffered as a result of non-compliance of the property to fire and appliance safety standards.
  1. It is agreed that any instructions to the Agent from the Landlord regarding termination, proceedings, major repairs, payment details or other significant details regarding the letting to be confirmed to the Agent in writing.
  2. The Landlord shall be responsible for the Property being adequately insured and that the insurance policy covers the situation where the Property is let.
  3. Any times or dates quoted for the delivery of services are approximate only and we shall not be liable for any delay or failure by our officers, employees or agents in delivering by whatever means howsoever caused.
  4. Currently we are only able to provide management services for England and Wales. In the event of a Landlord purchasing a product which cannot be serviced due to the location a full refund will be made by Ezylet to the payment method used at time of purchase.
  5. Information collected maybe used for administrative purposes, internal marketing or for other purposes which may contribute to the development or enhancement of our web-site. This data will not be sold, rented or dispersed to any other party unless the website user has agreed to its distribution.
  6. General Terms & Conditions also apply