When a Landlord visits their properties, they should always be prepared for any situation that may occur or need any documentation. This is especially important for routine inspections and for a check out inspection if a Tenant is leaving the property. It ensures that any problems can be dealt with instantly and not forgotten.
As obvious as it sounds, if a Landlord spots something they don’t like they should always ensure that they have a camera to hand to photograph the evidence. Although most smartphones have a camera these days it is better to have a half decent camera and a basic mobile that is dedicated specifically to the Landlord’s professional duties to avoid any confusion or loss of important information.
Similar to the reasoning for having a camera when a Landlord visits their property, they should also ensure they have a phone with them. As previously mentioned in an ideal world it would be even better if the Landlord had a phone that is only used for their professional duties. This will then mean they have all the important numbers to hand straight away if they were to find anything that needed instant attention in their property. These numbers will include maintenance professionals, legal advisors and any Guarantor numbers for tenants if the situation arose where contacting them was necessary.
There is nothing worse for a Landlord than arriving at their properties for a planned visit then to realise the tenant either isn’t in or isn’t answering the door. If the Landlord ensures they have brought a set of spare keys with them they will be able to let themselves into the property as well as into any outside storage spaces or through any other doors that will need a key. However, please note that a Landlord can only do this if they have given the tenants more than 24 hours notice and the tenants have responded confirming they give their permission for the Landlord to be at the property at this time, especially if it is for a maintenance issue.
Basic Cleaning & Maintenance Supplies
Also, another golden rule for any Landlord, be prepared. If they ensure that they always have basic cleaning or maintenance supplies available when visiting their property, they are able to fix any minor issues themselves straight away. This approach will also be able to help build good rapport with tenants and ensure they feel as though the Landlord is willing to help whilst they are at the property for a scheduled visit or inspection, not only judge and scrutinise.
This is also helpful for when a tenant has left the property and the Landlord needs to assess the work and cleaning, they need to organise before a new tenant moves in. By having the materials available and being able to sort the minor things quickly themselves, the Landlord is saving themselves time and money in the future.
Patience - A Reasonable Amount
As with any business that involves people a Landlord needs to have good interpersonal skills. They should always ensure that when they are visiting one of their properties and their Tenants will be present that they are patient and professional in any feedback they need to give. If a problem is encountered the Landlord should be open to listen to what the tenants have to say before jumping to any conclusions or coming across unfriendly and judgemental. This will ensure in the long run that the Landlord has a good working relationship with their tenants and is reassured that they will report anything without fear of being penalised.
In conclusion a Landlord should ensure they have at least the listed five things when they visit one of their properties. Not only will it make their life a whole lot easier, but it will also mean they appear more professional and approachable to their tenants. This results in a positive result for everyone involved.
Disclaimer: Ezylet is not qualified to give legal or financial advice. Any information shared in the above blog is an opinion based on personal experiences within the property rental sector, and should never be construed as legal or professional advice.